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processes: knowing them and analyze them to improve

Today, companies are constantly improving and expanding its services to deliver better products and attention to individual customers, whether final or distributors. To address this we need to know and redesign their processes continuously and increase customer satisfaction customer.

For the processes that the company must Raising Process .

Surveys What is Process?

Lifting process corresponds to a meeting (s) of interview (s) performing the consultant or Process Analyst the users and / or process owner that make the various " hit " or to perform a particular activity process. In these interviews should indicate in detail what "sticks" made, indicating that other systems, spreadsheets, forms, time and what other thing used to make these "snags."

Who raises the process, with information from the user and / or owner of the process, going to craft the " mono "or called EPC (Even Driven Process Chain: processes managed by a chain of events). This "monkey", then, must be validated by the user involved to initiate the study phase and process redesign, if applicable.

Process Model

El Even Driven Process Chain (EPC):

A more complete EPC, which link the "snags" that a user, contains the systems, documents, title or name of the person, the area to which it belongs, etc.. This model integrates the edge of the process data, people and organization, the systems used and also shows how information flows.

Example of a model EPC:

What are lifted and brought processes to EPC?

up and process embodied in the EPC allows sizing all activities and resources that flow into the sequence of "hit". Being able to learn from a comprehensive and cross is possible to identify opportunities for improvement, scanning options and change in current procedures.

All improvements ranging from the standardization of documents, scanning the activities and / or integration to existing systems that may own the company, we are redesigning the processes, always aimed to deliver greater satisfaction to our customers. All this in a cycle of continuous improvement.