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processes: knowing them and analyze them to improve

Today, companies are constantly improving and expanding its services to deliver better products and attention to individual customers, whether final or distributors. To address this we need to know and redesign their processes continuously and increase customer satisfaction customer.

For the processes that the company must Raising Process .

Surveys What is Process?

Lifting process corresponds to a meeting (s) of interview (s) performing the consultant or Process Analyst the users and / or process owner that make the various " hit " or to perform a particular activity process. In these interviews should indicate in detail what "sticks" made, indicating that other systems, spreadsheets, forms, time and what other thing used to make these "snags."

Who raises the process, with information from the user and / or owner of the process, going to craft the " mono "or called EPC (Even Driven Process Chain: processes managed by a chain of events). This "monkey", then, must be validated by the user involved to initiate the study phase and process redesign, if applicable.

Process Model

El Even Driven Process Chain (EPC):

A more complete EPC, which link the "snags" that a user, contains the systems, documents, title or name of the person, the area to which it belongs, etc.. This model integrates the edge of the process data, people and organization, the systems used and also shows how information flows.

Example of a model EPC:

What are lifted and brought processes to EPC?

up and process embodied in the EPC allows sizing all activities and resources that flow into the sequence of "hit". Being able to learn from a comprehensive and cross is possible to identify opportunities for improvement, scanning options and change in current procedures.

All improvements ranging from the standardization of documents, scanning the activities and / or integration to existing systems that may own the company, we are redesigning the processes, always aimed to deliver greater satisfaction to our customers. All this in a cycle of continuous improvement.

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ARIS: The tool for modeling and analyzing processes. The Mercedes Benz

The national market is in permanent competition. Participation within it is becoming harder and difficult easy and why there is no room. Increase customer satisfaction than delivering a better service using the latest technologies is the constant current. That's why improving business processes is of great importance, optimizing time and costs

there a software that allows to know and improve processes in order to optimize them. ARIS ( Architecture Integrated Information Systems), becomes a concept, bringing together and answer the following basic questions:

a) What is the catch?

b) Who does?

c) What data and resources used to make the catch?

d) What are your products and how is it measured?

ARIS To answer the questions above named, targets the business processes into 5 levels which are:

1) View Organization : This view seeks to answer who does or who is responsible for the activity and / or process.

2) Data View : Means what data are the users and / or people in the organization used for their activities.

3) View Function Collect logically the goals and functions of the company. It means all different activities to hit .

4) Vista Product / Service : It shows the different products that the organization has either internal or external customers ..

5) Vista Process : It shows how flow different activities within the company, combining the three previous hearings. Here drawing plays a role called EPC.

What is ARIS?

ARIS is a powerful tool that allows us to manage the full cycle of what BPM (Business Process Management). Can generate complex patterns of business processes taking view of the data, the organization products and aligned objectives with the business process itself.

Note that the full cycle BPM includes the modeling, analysis and optimization, implementation and monitoring of the process redesign.

addition, it allows management to optimize business processes by communicating to the organization and connect with other processes directly.

ARIS for companies ...

ARIS tool allows to model the processes that run the company, analyzing, documenting them and make these visible from what is the strategy to the procedure step by step. This is finally reflected in the improvements made to procedures and service to all our customers .

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processes BPM: Business Process Management. The discipline of companies know, improve and redesign their processes

The redesign of business processes has taken great importance in the larger companies which are constantly striving to improve all its processes. What has been badly, named in the 90 and reengineering which simply reduced the number of people within an organization has given way to a more powerful concept: The Business Process Management or, short Anglo-BPM.

BPM or Business Process Management, has many definitions as authors who speak of it, but we can say it is a business discipline that seeks to improve business process cycle within an organization.

What is meant by a cyclical improvement?

Continuous improvement of business processes includes a series of steps which are:

• Strategy : Making the definition of the mission, vision, strategy and business objectives. Being clear about where is the business, we ask where it is heading and what resources people use to achieve it. Plan to be made we wonder how processes can meet our business plan.

• design and optimization Process: As we consider the strategy defined for the company can design the different business processes to be implemented to make our products or services reach and satisfy customers. In regard to process optimization, the design process then we optimize . This involves improvements in cost reduction, improvement in the time or quality. Always aiming to increase the value delivered to customers.

• E MPLEMENTATION processing. The "Running" of the various business process involves getting these to run either with or without the help of systems such as ERP, CRM, SRM, SCM.

• Process Monitoring: Having processes running within the organization, we can extract different information and monitor their behavior. When you know you can monitor deviations, problems, opportunities for improvement, management control, etc..

then by consolidating the various stages we have proposed that when we get to where we design the business processes and execute them. When run, then the monitor. To be monitored and controlled processes, with that information back to the design and optimization processes. This in essence, is a virtuous cycle of continuous improvement.