Given the importance of a good model AS IS to make improvements, redesign or implementation of various systems, it is important to have process models that are able to provide accurate and bounded. This is always given the scope and objective of the project that we face.
Many consultants, many methods but they all point to the same: Improve processes companies, this depending on minor changes or changes of high magnitude as implementations of computer systems, facilitate mergers, etc. And to do that is vital to have supported by the project Sponsor and organization informed about the purpose and steps to take in a project that includes surveys of processes.
Then, based on the principle that we must have with a good sponsor, the organization informed and willingness to participate in meetings or sessions lifting process, we can ask the question : How can we make surveys more efficient process in the shortest time possible?
To answer the above approach, interesting question is: Who should have available?, to participate in meetings of lifting processes. Some believe that should involve the high-level headquarters, others have to be a mix between high-level headquarters and executors, and Finally, the implementors of the processes.
There are advantages and disadvantages, along with approaches that may occur. Put it this way: the higher headquarters have participated in the process lifting sessions mostly we will have a global or macro view of the activities performed. On the other hand, if we interviewed the executors of the processes that we know, we know difficulties and / or obstacles they face to conduct business. But know we run the risk of non-value tasks within the activities we need to know in order to obtain a good process up.
believe that obtain an overview of the headquarters of high-level opportunity to experience the processes and activities that they consider important and where the money factor has a greater impact within companies, both revenue and costs. Besides the above, know the processes in detail wise, well-focused (depending on the project) with performers such as: administrative, supervisory, media heads, etc. Allow us to visualize processes, threads, activities and tasks without losing focus and context in which a project is developed process management.
Are we going to process or your executors do come to us?
Specifically speaking: We make the perpetrators come to us so they can give us information about their processes? Or does the consultant or the Process Analyst is directly where the executor and conducting the interview for relieving or lifting the processes or directly where they are run?
The advantage of the executor is directed to the consultant is mainly to focus on the meeting and not be distracted by issues specific to the work of its tasks.
However, the advantage that the interviewer is directed where processes are executed mainly lies in that you can view it matters not account and tells the executor. It depends, too, the smell and absorptive capacity of the interviewer.
There are many ways of getting to know the business processes. From interviews with users as noted above, as do mining process in particular processes.
Depending on the process or stage that is relieving, it should in my view, to relieve a process with the support of the leadership or the owner of the process and also the executor have either an administrative or responsible.
What do we gain by this?
logic or sequence that provides the vision of the boss or the owner of process with the key points of the process gives the executor. Although care should be taken and moderate the discussions because they may have differences of opinion when there are discrepancies. This gives rise to the gaps between what is done or what they believe is running versus what actually performed within a process.
This subject is for jaded, casuistic many different views. All the recipes to lift and relieve a process to overturn it in a sequential model are valid and depend on each one know how to apply the best possible way.
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